Appointments
APPOINTMENTS
To arrange a phone consultation with the GP, or an appointment with the nurse, please phone 01382 459519, these can also be arranged in person via the receptions desk.
We have pre-bookable and same day consultations available each day. All requests are triaged by our receptionist. The receptionist provides an important link for patients and is your initial contact point for general enquiries. They can provide information on services and direct you to the right person depending on your health issue or query. They will ask you for an idea of the problem when you call as they are trained to direct you to the best service for you. They make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as dealing with prescription enquiries, medical report queries, dealing with patient staff are trained in the administration of repeat prescriptions, which helps free up the doctors time to see patients.
If you are unable to attend for your appointment please let us know so that we can offer this to another patient.
HOME VISITS
Home visits should only be requested for those who are unable to come to the Practice because of serious illness and infirmity. They should be requested before 10.45 if at all possible.
Whenever possible we prefer to see you at the Surgery; if you do not feel well enough to sit in the waiting room we can make alternative arrangements.
OUT OF HOURS
If you have an urgent problem when the surgery is closed. Please ring 111. Your call will be answered by NHS 24, who covers out of hours. Please note that when contacting them, your telephone conversation will be recorded.